The penthouse at The Tower House Hotel with its sea view

Reviews: what people say about us

Rated 4.9 out of 5 on Google from 786 reviews and Excellent on Trustpilot. Every rating on this page names the platform it comes from and the date we read it.

  • 4.9/5 786 reviews
  • 130 properties managed
  • Since 2018 letting in Bournemouth

The ratings on this page are what residents, guests and owners have said about us on platforms we do not control. Each one is shown with the platform it comes from and the date we read it, quoted word for word where we quote it, and never marked up as our own rating in search results. Read them as evidence of how the homes we are responsible for are actually run, which is the standard a landlord or a vendor can hold us to.

The ratings, with their dates

Platform Rating Based on Read on
Google 4.9 out of 5 786 reviews 28 September 2026
Trustpilot 4.6 out of 5, rated Excellent 25 reviews 28 September 2026

Most of these reviews are from residents and guests of the 130 furnished apartments we let and manage, where people stay from a month to a year or more, and from owners whose holiday lets we manage as Sea Breeze Property Services. Letting a landlord's home on a tenancy, selling for a vendor and valuing are newer parts of what we do, and those reviews are added below as they are published.

How we collect and publish reviews

  • Never incentivised. We do not offer a discount, a gift, a refund or a prize draw entry in return for a review, and we never ask for a particular score. Platforms invite guests to review after a stay; we ask landlords and tenants by email after a let starts and again when it ends.
  • Quoted word for word. When we reproduce a review on this site we copy it as published, with the reviewer's name as shown on the platform, the platform, the date and the rating. We do not correct spelling, tidy grammar or cut a sentence that changes the meaning.
  • Low scores published too. A critical review stays on the platform and may be quoted here with our reply. We would rather you read what went wrong and what we did about it.
  • No review structured data. Because every rating here comes from another platform, we do not emit AggregateRating or Review markup for this site. That means no star rating beside our pages in search results, by choice, in line with Google's guidelines.
  • Checked and dated. The figures above are copied from the platforms on the dates shown and rechecked before each update to this page. Our editorial policy sets out the rules for every number on the site.

Where to leave a review

Landlords, tenants, vendors, buyers and residents can review us on the Google profile or on Trustpilot, or email [email protected] with permission to publish. People who booked a stay through a platform are invited to review there by the platform itself.

If you are deciding whether to let, rent, sell or buy with us, the pages for landlords, tenants, sellers and buyers set out exactly what we do and what it costs, and our about page explains who we are.

Reviews

Every review, as published

Lucas Almeida
★★★★★

Outstanding from start to finish

The apartment exceeded our expectations with its modern design and thoughtful touches throughout. Walking distance to both the seafront and shopping areas made it incredibly convenient. Clear instructions, responsive host. Would absolutely stay here again on our next visit to Bournemouth.
Posted on Google View
Alison Physio
★★★★★

Modern, clean and superbly located

Lovely apartment in very close proximity to Bournemouth town centre and beach. Modern, very clean and well equipped. Onsite parking was a big plus, making it easy to explore the area. The host was very responsive and helpful throughout our stay.
Posted on Google View
Dave Appleton
★★★★★

Second stay, and we'll be back

Great apartment at a perfect location. Jack and the team were so easy to deal with. This is our second time at this apartment block and we'll definitely be returning. Clean, well-maintained, and had everything we needed for a comfortable stay.
Posted on Google View
Christopher Reay
★★★★★

In Bournemouth, this is the Place to Stay!

This company is superb; if you need anything, the staff are there straight away, efficient and polite. I've been back several times now and stayed in a few of their apartments because they're all spot-on with the same high spec. 7 miles of beautiful beach just a stone's throw away, parking, modern apartments, all well thought out with quality furniture and appliances, smart TV, very comfy beds - even the towels smell great! Everything you need for an independent stay. Definitely a home away from home, and I seriously recommend them. In Bournemouth, without a shadow of a doubt, this is the place to stay! Christopher.
Posted on Trustpilot View
Sara
★★★★★

Outstanding! Book here with pure confidence. You'll love it!

Everything is fantastic! The cleanliness is outstanding, as too is the decor, facilities and the location. Natali went above and beyond to make this an amazing trip for our wedding anniversary, stayed 3 nights, it just wasn't enough! Can't recommend this place enough. Excellent location, had a sea view! Xx Thank you Natali.
Posted on Trustpilot View
Sobia
★★★★★

Highly recommended

Highly recommended, will stay again! I recently stayed here and was very impressed - the room was spotlessly clean and nicely presented. Toiletries were provided, which was a nice touch. The room had a fan, fridge and kettle, which made such a difference in this hot weather! It always smelled lovely too. Gym available. The staff were helpful and just a phone call away whenever I needed anything. Great value and I'd definitely come back to this hotel.
Posted on Trustpilot View
Jane Ward
★★★★★

Lovely apartment

Had a great few days staying in Tower House apartment 1. It's a well equipped unit with washing machine, dishwasher and fridge freezer, iron and ironing board and sockets for charging your devices. Being on the lower ground floor meant it remained a nice temperature despite the hot weather (we did have the windows open, and used the fan which helped). There is a dehumidifier in the bedroom, which does need emptying quite frequently. A great place to stay, very close to the BIC and beach, and we look forward to staying there again.
Posted on Trustpilot View
Alex Easterbrook
★★★★★

I've had a really positive experience

I've had a really positive experience with the Airbnb building services, and I'd especially like to recognise Nat, Jack, and Reece for how helpful, friendly, and professional they are. They're always approachable, responsive, and willing to go the extra mile to help resolve any issues or answer questions. Their attitude makes a real difference and creates a welcoming experience for residents and guests. A special mention has to go to Natalie, who has been exceptionally helpful. She is consistently kind, attentive, and proactive, and always makes sure things are dealt with properly. Her dedication and willingness to help really stand out and are very much appreciated. Thank you to the whole team for all your hard work, it definitely doesn't go unnoticed!
Posted on Trustpilot View
Ibrahim Jingo
★★★★★

I had a wonderful stay at Flexie Stays

I had a wonderful stay at Flexie Stays in Bournemouth and would highly recommend it. The property was spotlessly clean, comfortable, and had everything we needed for a relaxing trip. A special thank you to Natali, who went above and beyond to make our stay memorable. She helped arrange a surprise birthday celebration for my girlfriend, and everything was beautifully organised. Her kindness, attention to detail, and excellent communication made the experience even more special. We also really enjoyed having access to the gym, and the location couldn't have been better, just a short walk from the sandy beach, making it easy to enjoy the beautiful Bournemouth coastline. Thank you, Natali and the Flexie Stays team, for such an amazing experience. We would definitely stay here again and happily recommend it to anyone visiting Bournemouth!
Posted on Trustpilot View
Aylesbury
★★★★★

We will be staying again, and again!

Our stay here was absolutely lovely! I had already spoken to a member of staff prior to our arrival and was immediately impressed with her genuine kindness and thoughtful responses to my questions. Once at the apartment, we were impressed with its cleanliness and excellent condition. There were also thoughtful and stylish little touches that were very much appreciated. Its amenities (private gym, private outdoor area, games room) and its location near the beautiful beach were absolutely great, something for all of us! I will definitely stay here again, and again when I return to Bournemouth. Jo.
Posted on Trustpilot View
Paul
★★★★★

Great accommodation and location

Ease of booking. Great communication with the team. Moved to the area and stayed while purchasing property. Very flexible regarding duration of stay. 2 months. We stayed in 2 different apartments. Both lovely. Quiet. No hassle. Also location awesome. A few minutes walk to the beach and town. Thanks again everyone at Flexistays Bournemouth. Highly recommend
Posted on Trustpilot View
Mona Parascandolo
★★★★★

I booked this for my wife's birthday

I booked this for my wife's birthday weekend what an amazing outstanding place to stay very homely very comfortable we loved it. We are definitely returning to Bournemouth and booking this flat again was so nice thank you so much
Posted on Trustpilot View
Charanya
★★★★★

Apartment looked exactly the same as the pictures

Apartment looked exactly same as pictures. Good location, walkable to beaches and city centers. It doesn't have a great view, but that can already be seen from the pictures. All the amenities mentioned were available and had good guidance and clear instructions from the team
Posted on Trustpilot View
Terreena Robinson
★★★★★

Perfect Stay!

This is the second time around we have stayed at Jon's place. It never disappoints we love coming down to enjoy the seaside. Jon's home always makes us feel at home. We will definitely stay again.
Posted on Trustpilot View
Ajay Gupta
★★★★★

Flexiestays was fantastic

Flexistays was fantastic - very clean, amazing location, and hassle-free check-in. Having so many restaurants nearby made our stay even better. We loved it and would definitely recommend Flexistays.
Posted on Trustpilot View
Alexandra Kubit-Hope
★★★★★

Lovely and cosy apartment in the centre

Lovely and cosy apartment in the centre of Bournemouth, and managing to still be quiet. Close to the train station (and buses), big Asda superstore, town centre, park and the beach. I have stayed so far in 2 different apartments in the same building on 2 separate occasions. Both, lovely decorated, with everything one may need for a short or longer stay. A kind of apartment you just want to stay in the whole day! I would definitely recommend.
Posted on Trustpilot View
Sarah Gray
★★★★★

Super accommodation

Booked a weekend in Bournemouth to meet up with some friends. The apartment was spotless and exactly as described / shown in photos. The communication was excellent with good instructions re check in/out and parking. We asked a couple of questions and had very prompt and helpful responses. Will definitely look to book again later this year
Posted on Trustpilot View
Karthiga
★★★★★

Definitely recommend

Definitely recommend! I had an amazing weekend, and Fexiestay was incredibly helpful throughout the check-in and check-out process. The pictures matched the property perfectly, and everything was just as expected. I'll definitely be coming back!
Posted on Trustpilot View
Jay
★★★★★

We had a fantastic family stay in Bournemouth

We had a fantastic family stay in Bournemouth. It was ideally located both extremely close to the beach and a short walk to the town centre. The apartment complex was clean, well maintained and had everything you could need. In the evenings it was nice and quiet and got a very good sleep. All in all we would highly recommended.
Posted on Trustpilot View
Jasmine Varley
★★★★★

Cosy and close to everything

Super cosy apartment, close to the beach and town centre. I had a wonderful stay there. The space was comfortable and the location was ideal for exploring Bournemouth.
Posted on Google View
Phil
★★★★★

What a fantastic break

What a fantastic break. From booking to checking out. Totally flawless. Great location plus allocated parking! Would 100% recommend. Thank you
Posted on Trustpilot View
Arnaud
★★★★★

Great stay in a beautiful flat

Great stay in a beautiful flat! I highly recommend: functional, comfy, very well located, and decorated with style!
Posted on Trustpilot View
Sophie
★★★★★

Lovely apartment :)

I stayed with a friend for a couple of nights and the apartment was lovely. Everything was so clean and the kitchen was great we ended up staying in every night to cook. There was also very clear communication and it was easy to find the apartment and check-in - would definitely recommend :)
Posted on Trustpilot View
John Sharpley
★★★★★

A perfect apartment for a couple to stay in Bournemouth

The description of what we would find regarding the apartment, was very accurate. It was in a good location, clean and security was excellent.
Posted on Trustpilot View
Richard Oxenham
★★★★★

I can't recommend Flexiestays highly enough

I can't recommend Flexiestays highly enough. Jon and the entire Flexiestay team were absolutely outstanding from start to finish, always supportive, approachable, and on hand whenever anything was needed. The apartments are simply incredible and furnished to an exceptionally high standard. Unlike many other short- or mid-term rentals, these genuinely feel luxurious. You would be hard-pressed to find a five-star hotel that offers the same quality of finish, space, and comfort that Flexiestays provides. The location is perfect too, with the beach less than a three-minute walk away and plenty of shops, bars, and restaurants all a few minutes from their apartments. The attention to detail, professionalism, and customer service are second to none. I'd also recommend booking directly, as there are often excellent discounts available. This was the second time I've stayed in one of their wonderful apartments for a getaway, and it certainly won't be the last. A phenomenal experience from beginning to end, 10/10! You won't be dissapointed!
Posted on Trustpilot View
Andy House
★★★★★

Really nice apartment and location

I have booked with Flexiestays on many occasions and am impressed by the high standard of their apartments and the responsiveness of the team, particularly Raisa. The apartments are modern, well equipped and really comfortable and in a great location for the beach and the town.
Posted on Trustpilot View
Joshua
★★★★★

We needed a place to stay while waiting on our house purchase

We needed a place to stay while waiting on the final stage of our house purchase. Flexiestays was a brilliant option for us. 3 months at a very decent price, free off road parking, great location in the centre of town without feeling loud and we never had an issue with other guests. The team were always happy to help and the facilities were decent. We look back on our time with Flexiestays fondly.
Posted on Trustpilot View
David
★★★★★

Highly recommend, great location, rooms and people

We stayed at Flexiestays over the course of about 5 winter months. It has been an amazing experience. The rooms are nice, newly renovated, and have pretty much everything you need, and the staff is incredibly kind and helpful. Overall communication was good, usually pretty quick responses, and they were very willing provide if we needed something. It was nice to have access to a gym in the building nearby, and the beautiful location with literally a 1-minute walk to an stunning sea-view was unparalleled. Thank you Flexiestays for this huge blessing!
Posted on Trustpilot View
D M C M
★★★★★

Outstanding experience at Flexiestays

The staff at Flexiestays were outstanding. Due to an emergency I had to cancel at the last moment. They were courteous generous and assisted with the cancellation of the booking with compassion and professionalism and went above and beyond with regards to their customer service. A special mention must go out to Natali who was exceedingly prompt in all our communication and personally provided excellent service. I wouldn't hesitate to rebook a stay at Flexiestays or to recommend them.
Posted on Trustpilot View
Gordon
★★★★★

It was fab!

Instructions were very clear and we could arrive early and park. Very clean, spacious, an immaculate bathroom, and a great location near the coast with lovely restaurants within a 15-minute walk.
Posted on Booking.com View
Stephanie
★★★★★

Exceptional

Very clean with plenty of space for a family of four. Good location for the BIC, easy access instructions, and a parking space available.
Posted on Booking.com View
Faezeh
★★★★★

Fantastic place for a beach holiday

The apartment is very well kept, modern and clean, with everything we needed. The management work hard to make sure everyone is happy.
Posted on Booking.com View
Eileen
★★★★★

Exceptional

Spotless and very comfortable with a lovely sea view. Really comfortable beds, great-quality linen, a brilliant shower and towels. Great location and good communication.
Posted on Booking.com View
Stacey
★★★★★

Incredible

Really clean with pretty much everything you could want or need. Close to everything, great to have parking, a very comfy bed and a homely feel.
Posted on Booking.com View
Robb
★★★★★

Exceptional

Lovely apartment, returning customers. Great facilities, clean, comfortable and very well thought out, within easy reach of the beach and town.
Posted on Booking.com View
Caroline
★★★★★

Fabulous

High ceilings, a great location, and luxurious, tasteful decor and fixtures.
Posted on Booking.com View
Tom
★★★★★

Comfortable, clean and close to the sea

Location was great, with impressive views from multiple rooms, and everything was spotlessly clean.
Posted on Booking.com View
Ashley
★★★★★

Home from home

Great location, immaculate, and great communication from the host. Everything you could want to feel comfortable, and a great base to explore.
Posted on Booking.com View
Meryl
★★★★★

Feels like home

Love the design and the details, the sea view, and the location to beach and town. Comfortable bed and a great kitchen.
Posted on Booking.com View
Emma
★★★★★

Great!

Lovely, clean and well equipped with nice extras. Beds very comfortable, plenty of hot water, and great airflow even in the heatwave. Check-in easy and staff responsive, we'll likely return.
Posted on Booking.com View
Valerie
★★★★★

Lovely apartment, great location

Spacious, well maintained and nicely furnished in a great location. It stayed cool in the hot weather and a fan was provided. Comfortable bed and plenty of storage.
Posted on Booking.com View
Margaret
★★★★★

A great place to stay

Great location, excellent communication, nicely appointed, and wonderful to have parking.
Posted on Booking.com View
Tony
★★★★★

Very good overall

Very clean, accessible and with good instructions. A couple of things to sort with the parking, but the apartment itself was great and easy to settle into.
Posted on Booking.com View
Mohammed
★★★★★

Great location and amenities

Location was great (a 5, 8 minute walk to the beach) along with the cleanliness and facilities. Free parking is a bonus. Highly recommend for families.
Posted on Booking.com View
Steve
★★★★★

Amazing apartment, fantastic location

From booking, the Flexiestays team were in contact with everything we needed for check-in. The apartment was clean and fresh, the layout perfect, the views amazing and parking easy. We'll definitely be back.
Posted on Booking.com View

Residents and guests of the furnished apartments we let and manage, in their own words, quoted as published. Each rating is the platform's own, read on the date shown. See every review

FAQs

Reviews: questions

Who wrote these reviews?

Residents and guests of the furnished apartments we let and manage, and owners whose holiday lets we look after as Sea Breeze Property Services, because that is where most people have dealt with us so far. Reviews from landlords, tenants, vendors and buyers are added here as they are published, quoted word for word.

Do you remove bad reviews?

No. We cannot remove a review from Google, Trustpilot, Booking.com or Airbnb, and we do not leave low scores out when we quote reviews on this site. We reply to critical reviews on the platform where they were posted, say what happened and what changed. A page that only shows five stars tells you nothing.

Why do your pages not show star ratings in Google search results?

Because the ratings belong to other platforms. Google's guidelines do not allow a business to mark up ratings taken from another site as its own, so we show every rating visibly with its platform and date and publish no review structured data. The stars in search results that some agents show are either their own collected ratings or a breach of those guidelines.

Where can I read the reviews myself?

On our Google Business Profile and on Trustpilot, both linked from this page, and on the group's reviews site, reviewsflexiestays.com, which collects them in one place. We copy quotes as published, with the reviewer's name as shown on the platform, the platform itself and the date.

Can I leave a review as a landlord, tenant, vendor or buyer?

Yes, and we ask every client to, whatever the outcome. The Google Business Profile is the place that helps other people most. You can also email [email protected] with permission to publish your words on this site. We never offer a discount, a gift or a prize draw entry for a review, and we never write one on anyone's behalf.

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