Property management in Bournemouth, Poole and Christchurch

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Property management means the agent runs the tenancy after the tenant has moved in: collects the rent, inspects the property, arranges repairs, renews the certificates, deals with arrears and sends you a statement every month. Flexie Estate Agents manages flats and houses for landlords in Bournemouth, Poole and Christchurch from an office on Charminster Road, with the team that runs 130 of the group's apartments in the town. You see a statement and the decisions only an owner can make; everything else is handled.

What fully managed means month by month

Before move-in. Everything in our letting agents service: valuation, marketing, viewings, referencing, the agreement, the deposit and a photographed inventory. On the day we take meter readings and tell the utility companies and BCP Council who is now responsible.

Every month. Rent is collected on the due date and paid to you by bank transfer, less the fee and any contractor invoice, with a statement showing each line. A missed payment is chased the same week.

In the first months. An early inspection once the tenant has settled, to catch a problem while it is small: a blocked gutter, a sticking window, a tenant who has not registered for council tax.

Through the year. Inspections at the intervals we agree with you. The gas safety certificate is renewed every 12 months where there is gas, the alarms are tested, the electrical report is renewed before its five years are up and the EPC before it expires.

At the anniversary. A rent review, served as a section 13 notice with two months' notice if a rise is justified by the market, and never more than once a year.

At the end. A check-out against the inventory, the deposit settled or referred to the scheme, and the property turned round and marketed again.

Inspections

An inspection is a visit with a camera and a checklist, agreed with the tenant in advance. We look at the condition of each room, damp and ventilation, the smoke and carbon monoxide alarms, the garden and the exterior, and whether the people living there match the agreement. You get a photographed report with anything the tenant has been asked to put right and anything that needs a contractor. A tenant who knows the property is inspected looks after it differently.

Repairs through local contractors

Faults are reported to us, not to you. We ask the questions that sort a loose handle from a failing boiler, send the right trade and agree the price. The contractors are local tradespeople who work on the group's buildings in Bournemouth: Gas Safe registered engineers, qualified electricians, plumbers, locksmiths and handymen who can be on site quickly because they already are. Above a spend limit agreed with you at the start, we send the quote and wait for your approval; below it, or in an emergency, we instruct the work and show it on the statement. Repairs are passed on at cost.

Compliance renewals

A certificate that lapses during a tenancy is a problem the day it lapses, and it can block a possession notice later. We diarise every renewal from the first day: the gas safety certificate (CP12) every 12 months, the electrical installation condition report (EICR) at least every five years, the alarms at every inspection, the EPC when it expires and any HMO or additional licence from BCP Council before its end date. Gas and electrical safety for landlords and EPC rules for landlords explain each certificate and what happens when the rules change; at the time of writing a let needs an EPC of band E or better, and proposals to raise that are something we track for you.

Arrears and rent

Most arrears are a cash-flow problem that a phone call and a plan resolve. We chase from the first missed payment, agree a repayment plan where one will work and monitor it. Where it will not, we serve the correct notice on a legal ground under the Renters' Rights Act 2025, which replaced section 21 with grounds-based possession from 1 May 2026, and we keep you informed at every step. Rent increases follow the same Act: once a year, by section 13 notice, with two months' notice. Rent increases and arrears sets out the rules at the time of writing. None of this is legal advice.

The owner statement

Every month you receive one document: rent received, the management fee, any contractor invoice paid on your behalf, the balance transferred to you and the date it was sent. At the year end you receive a summary of the twelve months for your accountant. The statement is the whole of your involvement in a quiet month.

How it differs from tenant find

Rent collection sits between the two. Our fees page names the three levels, and property management explained sets out what to expect from any managing agent.

Where we manage

We manage property across Bournemouth, Poole and Christchurch, and the three towns each have a page on what managing a tenancy there involves: property management in Bournemouth, in Poole and in Christchurch. Licensing differs between them, leases on the cliffs and the harbour need reading, and parking permits vary by zone.

How to start

1. Send the property's details through list your property, or call 01202 619868 between 9am and 5pm on any day.
2. We visit, read the lease and the certificates, and confirm the fee in writing.
3. If the property is empty we start with tenant find; if a tenant is already in place we take over the tenancy from the next rent date.

The landlords hub collects the guides and checklists, and for a furnished flat that would suit shorter stays, winter lets explains the alternative.